UPS / FEDEX SMALL PARCEL SHIPMENTS
All of our small parcel products are delivered via UPS/FedEx and may not require a signature upon delivery. Tracking of shipments by UPS/FedEx can be done through www.ups.com or www.fedex.com. The tracking number will be provided once the item has been shipped. If you have any issues, you may email us at firstname.lastname@example.org for further assistance. The transit times on these small parcel shipments are 3-7 days.
TO-THE-DOOR FREIGHT & LTL DELIVERY
We provide To-the-Door Delivery by contracted freight carriers, which is the standard shipping method for items that are too large or heavy for shipment with normal package carriers. Deliveries are made via truck Monday through Friday between 8 a.m. and 5 p.m. and will require someone to be present during the delivery. The carrier will call you in advance to schedule a delivery appointment, generally within a 4-hour window. To-the-Door Delivery deliveries are made outside the main home entrance (e.g. inside a garage or to a front porch). Transporting the item into the home or other area and disposing of packaging material is the customer's responsibility. Upon delivery and before you sign the carrier's delivery receipt, it is important to inspect your package to check that all items are accounted for. If anything is missing or damaged, please note it in detail on the delivery receipt and email GwG Outlet Customer Care. If an item is missing or damaged, we will ship a replacement part when possible or may arrange for a complete replacement. Please refuse delivery if the entire package is damaged.