Features
Convenience Concepts
Established in 1988, Convenience Concepts was forged with the simple premise of promising integrity, ingenuity and value to the consumer. This foundation has always been our main focus and has helped us to become a leader in the modern furniture marketplace. We have never lost sight of this vision and are committed to continuing this tradition of excellence and always making the consumer our top priority. In our world, we believe quality and value should always go hand in hand.
To top it all off is our unwavering commitment to putting the highest standards of quality into every product we make. We pride ourselves on using the highest quality materials available. Whether you choose products made with real wood, stainless steel, durable laminates or tempered glass, you can count on getting the absolute highest return on your investment.
At Convenience Concepts our mission is simple…….. To offer the consumer the latest designs, the highest quality and the best value humanly possible.
Shipping Policy
UPS / FEDEX SMALL PARCEL SHIPMENTS
All of our small parcel products are delivered via UPS/FedEx and may not require a signature upon delivery. Tracking of shipments by UPS/FedEx can be done through www.ups.com or www.fedex.com. The tracking number will be provided once the item has been shipped. If you have any issues, you may email us at support@gwgoutlet.com for further assistance. The transit times on these small parcel shipments are 3-7 days.
TO-THE-DOOR FREIGHT & LTL DELIVERY
We provide To-the-Door Delivery by contracted freight carriers, which is the standard shipping method for items that are too large or heavy for shipment with normal package carriers. Deliveries are made via truck Monday through Friday between 8 a.m. and 5 p.m. and will require someone to be present during the delivery. The carrier will call you in advance to schedule a delivery appointment, generally within a 4-hour window. To-the-Door Delivery deliveries are made outside the main home entrance (e.g. inside a garage or to a front porch). Transporting the item into the home or other area and disposing of packaging material is the customer's responsibility. Upon delivery and before you sign the carrier's delivery receipt, it is important to inspect your package to check that all items are accounted for. If anything is missing or damaged, please note it in detail on the delivery receipt and email GwG Outlet Customer Care. If an item is missing or damaged, we will ship a replacement part when possible or may arrange for a complete replacement. Please refuse delivery if the entire package is damaged.
All deliveries other than small parcel , which included To the Door, LTL, and larger shipments may take up to 21 days in transit.
We offer a 100% satisfaction guarantee or money back in our 30-day return policy.
You may return your purchase without any penalty and without specifying the reason within thirty (30) days of receipt of the products purchased on www.gwgoutlet.com. Simply send an e-mail to support@gwgoutlet.com with the invoice number and your intentions and an RMA (Return Merchandise Authorization) and return instructions will be provided to you. Customer is responsible for all return shipping charges. Once the product has been received in good condition, the refund will be processed within 48 hours.
Replacements
In case, you received a wrong or damaged product, simply email us the pictures showing the damage at support@gwgoutlet.com and an exchange request will be processed. The tracking update will be provided when the replacement is shipped out along with instructions for the damaged piece.
Features
Convenience Concepts
Established in 1988, Convenience Concepts was forged with the simple premise of promising integrity, ingenuity and value to the consumer. This foundation has always been our main focus and has helped us to become a leader in the modern furniture marketplace. We have never lost sight of this vision and are committed to continuing this tradition of excellence and always making the consumer our top priority. In our world, we believe quality and value should always go hand in hand.
To top it all off is our unwavering commitment to putting the highest standards of quality into every product we make. We pride ourselves on using the highest quality materials available. Whether you choose products made with real wood, stainless steel, durable laminates or tempered glass, you can count on getting the absolute highest return on your investment.
At Convenience Concepts our mission is simple…….. To offer the consumer the latest designs, the highest quality and the best value humanly possible.
Shipping Policy
UPS / FEDEX SMALL PARCEL SHIPMENTS
All of our small parcel products are delivered via UPS/FedEx and may not require a signature upon delivery. Tracking of shipments by UPS/FedEx can be done through www.ups.com or www.fedex.com. The tracking number will be provided once the item has been shipped. If you have any issues, you may email us at support@gwgoutlet.com for further assistance. The transit times on these small parcel shipments are 3-7 days.
TO-THE-DOOR FREIGHT & LTL DELIVERY
We provide To-the-Door Delivery by contracted freight carriers, which is the standard shipping method for items that are too large or heavy for shipment with normal package carriers. Deliveries are made via truck Monday through Friday between 8 a.m. and 5 p.m. and will require someone to be present during the delivery. The carrier will call you in advance to schedule a delivery appointment, generally within a 4-hour window. To-the-Door Delivery deliveries are made outside the main home entrance (e.g. inside a garage or to a front porch). Transporting the item into the home or other area and disposing of packaging material is the customer's responsibility. Upon delivery and before you sign the carrier's delivery receipt, it is important to inspect your package to check that all items are accounted for. If anything is missing or damaged, please note it in detail on the delivery receipt and email GwG Outlet Customer Care. If an item is missing or damaged, we will ship a replacement part when possible or may arrange for a complete replacement. Please refuse delivery if the entire package is damaged.
All deliveries other than small parcel , which included To the Door, LTL, and larger shipments may take up to 21 days in transit.
We offer a 100% satisfaction guarantee or money back in our 30-day return policy.
You may return your purchase without any penalty and without specifying the reason within thirty (30) days of receipt of the products purchased on www.gwgoutlet.com. Simply send an e-mail to support@gwgoutlet.com with the invoice number and your intentions and an RMA (Return Merchandise Authorization) and return instructions will be provided to you. Customer is responsible for all return shipping charges. Once the product has been received in good condition, the refund will be processed within 48 hours.
Replacements
In case, you received a wrong or damaged product, simply email us the pictures showing the damage at support@gwgoutlet.com and an exchange request will be processed. The tracking update will be provided when the replacement is shipped out along with instructions for the damaged piece.